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Credit Card Help

Paying with Credit Card

Paying with your credit card on Ok-Jordan.com is fast, secure and reliable. Our fraud prevention policies are very strict and successful. Plus, most of our credit card orders are processed and shipped within 1-2 business days.

 

Credit Card Verification Code
For your protection, we require an additional set of numbers known as a Verification Code. This is an extra safeguard for credit card purchases.

Depending on the credit card type, it is the 3- or 4- digit number printed on the back or the front of your credit card.

To find your Verification Code, locate your card among those examples pictured below.

Visa/MasterCard/Discover
The verification code is the 3-digit number found on the back of your credit card near the signature panel.

American Express
The verification code is the 4-digit number found on the far right on the front of your credit card.

 

Why is my credit card being declined?

Here are the reasons why your card might be denied:

1. The Credit card company processing your card, for whatever reason has deemed that there are not enough funds or too many transactions on your account to process this order. You will need to contact your credit card or issuing bank.

2. We use several measures to protect you from fraud. One of these measures is to check if the shipping and billing addresses provided during checkout are the same. If these addresses do not match, a customer care representative may contact the cardholder to verify the order legitimacy prior to it being processed. In some cases, this may delay the order processing if we are not able to reach the cardholder immediately.

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